Telepresence, as if your patient were present.

  • 3/12/2021
  • Telehealth Academy

Currently, telemedicine is used in many different medical fields, throughout ambulatory and hospital settings. However, medical video consultations differ profoundly from face-to-face meetings and require adjustments in examination routine, equipment, setting, self-awareness, and communication between patients and healthcare providers.


Only a tiny part of the surroundings is visible, and some even think they don't even need to be fully dressed! In reality, the first and most important rule of the medical video consultations is, "Do not do anything you would not do in a face-to-face meeting with the patient."


Video calls can actually demand more preparations than meetings in person.


Whereas the practice setting has been thought through for face-to-face consultations and unhampered workflow, video consultations are new to many health care professionals. There are several key points to take into consideration.


- Don't do anything you won't do in face-to-face meetings


- Wear professional attire


- Consider camera-friendly colors, no sharply contrasting cloths, no stripes


- Avoid reflective materials and be aware of glare with eyeglasses


- Be aware of what is in your background and avoid doors behind you


- Avoid glossy surfaces, rocking chairs, and other visual distractions


- Think of the right equipment for your setting (camera, speakers, microphone, headphones)


- Avoid audio distractions - noisy environments, curious cats or dogs, doorbells, assistants coming into the consultation room


- Avoid the camera being too high or too low


- Run a test with your friends or colleagues