Triage and videoconsultation

  • 3/12/2021
  • Telehealth Academy

While the use of telemedicine in the U.S. had been limited to certain groups before COVID-19, like patients with no transportation means or busy individuals with limited time, interest in and implementation of telemedicine has expanded rapidly during the crisis.

Since hospitals and medical practices were considered high-risk areas due to the higher probability of catching COVID-19, policymakers, insurers, health systems, health care providers have looked for ways to deliver health care to patients in their homes.

With the growing demand for telemedicine, several changes have been made to telehealth policy, coverage, and implementation, to make telemedicine more widely accessible during the pandemic. This means there is a need for a comprehensive framework that allows a professional to triage and to determine which patients need face-to-face consultations and which can be seen online.

Health care providers are called upon to help individuals make crucial health care decisions and determine when and where to seek urgent or routine medical attention.